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Offer for the Provision of Consulting, Corporate and Support Services
This Offer for the provision of consulting, corporate and support services is a public offer by Finextwin LLC, a legal entity registered under the laws of Georgia and operating under the brand Finextwin, hereinafter referred to as the “Provider”, to conclude a contract on the terms set forth below with any person meeting the criteria established by this Offer, hereinafter referred to as the “Client”.
The Provider’s legal address is: Georgia, Tbilisi, Ilia and Nino Nakashidze Street No. 1, Building 3, Apartment 3.
This Offer governs the procedure by which the Provider renders services to the Client when the Client contacts the Provider via the website https://finextwin.com, by email, through other agreed communication channels, or in another manner that allows the content of the request, the agreed terms and the fact of the parties’ interaction to be established.
Acceptance of this Offer means full and unconditional acceptance by the Client of all its terms without any exceptions, limitations or reservations.
The Client confirms that:
1.1. This Offer determines the conditions under which the Provider renders consulting, corporate, administrative, organizational and support services.
1.2. This Offer applies unless otherwise provided by a separate agreement signed between the Provider and the Client.
1.3. If a separate written agreement has been concluded between the parties, the terms of that agreement take precedence over the provisions of this Offer regarding the relevant services.
1.4. This Offer is posted on the Internet and is deemed available to the Client until it is accepted.
1.5. The Provider may at any time amend, supplement or update this Offer. A new edition takes effect from the moment it is posted on the website, unless otherwise expressly stated in the edition itself. Continued use of the services after a new edition of the Offer is posted is considered the Client’s agreement to the amendments.
2. Terms and definitions
2.1. Provider – Finextwin LLC, which provides services in accordance with this Offer.
2.2. Client – an individual, sole proprietor, representative of a legal entity or legal entity that has contacted the Provider to obtain services.
2.3. Services – consulting, corporate, administrative, organizational and support services, including but not limited to support for company registration, corporate changes, licensing, immigration procedures, preparation and coordination of documents, as well as assistance in interacting with registrars, banks, payment institutions, licensing authorities, consultants and other counterparties.
2.4. Request – a specific inquiry by the Client for services, the content, scope, deadlines and cost of which are agreed by the parties separately.
2.5. Acceptance – full and unconditional acceptance by the Client of the terms of this Offer by the methods provided in Section 4 of this Offer.
2.6. Third parties – any counterparties, bodies, institutions, providers, registrars, banks, payment institutions, notaries, consultants, translators, government authorities, courier services and other persons whose participation may be necessary for the provision of services.
3. Subject of the Offer
3.1. The Provider undertakes to render the agreed services to the Client, and the Client undertakes to accept and pay for such services in accordance with the terms of this Offer, the invoice issued, the commercial proposal, correspondence between the parties and other agreed documents.
3.2. The Provider renders services on the basis of a specific Request from the Client, taking into account the actual circumstances, the documents provided, applicable legislation and the specifics of the relevant jurisdiction.
3.3. The Provider’s services are of a consulting, organizational, coordination and support nature, unless otherwise expressly agreed by the parties.
3.4. The Provider is not a bank, payment organization, electronic money institution or other financial institution and does not conduct banking activities.
3.5. Unless otherwise expressly agreed by the parties, the Provider does not guarantee a positive decision from a bank, registrar, licensing authority, government body, payment institution or other third party, as such decisions are made independently by those entities.
3.6. Information posted on the Provider’s website or provided as part of preliminary interaction is not individual legal, financial, tax, investment or other professional advice and does not replace personalized analysis of the Client’s specific situation.
4. Procedure for concluding the contract and Acceptance of the Offer
4.1. This Offer is deemed accepted by the Client upon performing any of the following actions, unless otherwise expressly agreed by the parties:
4.1.1. payment of an invoice issued by the Provider;
4.1.2. the Client sending written confirmation of agreement to the terms of the services and their cost by email or through another agreed communication channel;
4.1.3. provision by the Client of documents and information to commence provision of the services after receiving from the Provider the terms of the relevant services and their cost, provided that the Client’s conduct clearly demonstrates an intention to commence performance;
4.1.4. signing a separate document, commercial offer, engagement letter, order form or other document containing a reference to this Offer.
4.2. Sending a primary Request by the Client via the website, messenger, email or otherwise does not by itself constitute automatic conclusion of a contract.
4.3. The contract between the Provider and the Client is deemed concluded from the moment the Offer is accepted, unless otherwise follows from the nature of the agreed terms.
5. Procedure for the provision of services
5.1. Before starting to provide services, the Provider may conduct a preliminary consultation, request documents, clarify the parameters of the Request, determine the scope of work, cost, deadlines, composition of services and other essential conditions.
5.2. The Provider may decline to commence provision of services until receipt of all information, documents, confirmations and payment necessary to start performing the relevant services.
5.3. Services may be provided through correspondence via email, telephone negotiations, video communication, personal meetings, preparation of documents, interaction with third parties, coordination of processes and other agreed methods.
5.4. The Provider may engage employees, contractors, consultants and other third parties to render the services without additional agreement with the Client, if reasonably necessary for the provision of the services.
5.5. The Provider may suspend provision of services if the Client does not provide the necessary information, documents, responses, approvals, payment or other cooperation required for further service provision.
6. KYC, compliance and Client verification
6.1. Prior to establishing business relations or at any stage of providing services, the Provider may conduct checks on the Client, the Client’s representative, beneficial owners, source of funds, nature of activity, ownership structure, business reputation, sanctions status and other circumstances that the Provider deems material for compliance assessment.
6.2. For the purposes of such verification, the Provider may request from the Client identity documents, corporate documents, proof of address, information about activities, source of funds, ownership structure, business partners, turnover, intended nature of transactions and other information reasonably necessary to assess the Request.
6.2.1. The Provider may request additional information and documents at any stage of the provision of services if this is necessary to comply with the requirements of legislation, internal procedures or requirements of counterparties.
6.3. The Client undertakes to provide the Provider with reliable, complete and up‑to‑date information and to promptly notify the Provider of any changes that may affect the assessment of the Client, the possibility of providing services or the legality of their provision.
6.3.1. The Client undertakes to respond to the Provider’s requests in a timely manner and to provide all necessary information without unjustified delays, understanding that a delay may affect the timing of the services.
6.4. The Provider may refuse to establish or continue business relations if:
6.4.1. the Client does not pass verification;
6.4.2. the Client refuses to provide the requested documents or information;
6.4.3. the information provided raises reasonable doubts about its accuracy, completeness or legality;
6.4.4. the Request is associated with increased compliance risk, sanctions restrictions, prohibited activity, suspicion of fraud, money laundering, financing of terrorism or other unacceptable risks;
6.4.5. provision of the services contradicts applicable law, the Provider’s internal policies or the requirements of counterparties.
7. Rights and obligations of the Client
7.1. The Client undertakes:
7.1.1. to provide the Provider in a timely manner with all information, documents, instructions and explanations necessary to provide the services;
7.1.2. to provide only accurate, precise, complete and up‑to‑date information;
7.1.3. to promptly notify the Provider of any changes in circumstances relevant to the provision of services;
7.1.4. to pay for the services and other agreed payments in a timely manner;
7.1.5. to provide reasonable assistance to the Provider when providing the services;
7.1.6. not to use the Provider’s services for illegal purposes, in circumvention of applicable law or to achieve a result that contradicts the law, sanctions restrictions, compliance rules or public order;
7.1.7. to respond to the Provider’s requests in a timely manner, including requests for documents, explanations and approvals;
7.1.8. to comply with the Provider’s instructions and recommendations provided in the course of providing the services;
7.1.9. not to take actions that could hinder or make it impossible to provide the services.
7.2. The Client has the right:
7.2.1. to receive from the Provider information on the progress of the services within reasonable limits and taking into account the nature of the service;
7.2.2. to request clarification on the composition of services, cost, status of performance and list of required documents;
7.2.3. to refuse the services in the manner and under the conditions provided by this Offer and the agreed documents.
The Provider’s legal address is: Georgia, Tbilisi, Ilia and Nino Nakashidze Street No. 1, Building 3, Apartment 3.
This Offer governs the procedure by which the Provider renders services to the Client when the Client contacts the Provider via the website https://finextwin.com, by email, through other agreed communication channels, or in another manner that allows the content of the request, the agreed terms and the fact of the parties’ interaction to be established.
Acceptance of this Offer means full and unconditional acceptance by the Client of all its terms without any exceptions, limitations or reservations.
The Client confirms that:
- has reached the age of at least 18 years and has full legal capacity;
- acts in their own name or has the necessary authority to represent a legal entity;
- is not subject to applicable sanctions and is not engaged in prohibited activities;
- use of the Provider’s services does not violate applicable law.
1.1. This Offer determines the conditions under which the Provider renders consulting, corporate, administrative, organizational and support services.
1.2. This Offer applies unless otherwise provided by a separate agreement signed between the Provider and the Client.
1.3. If a separate written agreement has been concluded between the parties, the terms of that agreement take precedence over the provisions of this Offer regarding the relevant services.
1.4. This Offer is posted on the Internet and is deemed available to the Client until it is accepted.
1.5. The Provider may at any time amend, supplement or update this Offer. A new edition takes effect from the moment it is posted on the website, unless otherwise expressly stated in the edition itself. Continued use of the services after a new edition of the Offer is posted is considered the Client’s agreement to the amendments.
2. Terms and definitions
2.1. Provider – Finextwin LLC, which provides services in accordance with this Offer.
2.2. Client – an individual, sole proprietor, representative of a legal entity or legal entity that has contacted the Provider to obtain services.
2.3. Services – consulting, corporate, administrative, organizational and support services, including but not limited to support for company registration, corporate changes, licensing, immigration procedures, preparation and coordination of documents, as well as assistance in interacting with registrars, banks, payment institutions, licensing authorities, consultants and other counterparties.
2.4. Request – a specific inquiry by the Client for services, the content, scope, deadlines and cost of which are agreed by the parties separately.
2.5. Acceptance – full and unconditional acceptance by the Client of the terms of this Offer by the methods provided in Section 4 of this Offer.
2.6. Third parties – any counterparties, bodies, institutions, providers, registrars, banks, payment institutions, notaries, consultants, translators, government authorities, courier services and other persons whose participation may be necessary for the provision of services.
3. Subject of the Offer
3.1. The Provider undertakes to render the agreed services to the Client, and the Client undertakes to accept and pay for such services in accordance with the terms of this Offer, the invoice issued, the commercial proposal, correspondence between the parties and other agreed documents.
3.2. The Provider renders services on the basis of a specific Request from the Client, taking into account the actual circumstances, the documents provided, applicable legislation and the specifics of the relevant jurisdiction.
3.3. The Provider’s services are of a consulting, organizational, coordination and support nature, unless otherwise expressly agreed by the parties.
3.4. The Provider is not a bank, payment organization, electronic money institution or other financial institution and does not conduct banking activities.
3.5. Unless otherwise expressly agreed by the parties, the Provider does not guarantee a positive decision from a bank, registrar, licensing authority, government body, payment institution or other third party, as such decisions are made independently by those entities.
3.6. Information posted on the Provider’s website or provided as part of preliminary interaction is not individual legal, financial, tax, investment or other professional advice and does not replace personalized analysis of the Client’s specific situation.
4. Procedure for concluding the contract and Acceptance of the Offer
4.1. This Offer is deemed accepted by the Client upon performing any of the following actions, unless otherwise expressly agreed by the parties:
4.1.1. payment of an invoice issued by the Provider;
4.1.2. the Client sending written confirmation of agreement to the terms of the services and their cost by email or through another agreed communication channel;
4.1.3. provision by the Client of documents and information to commence provision of the services after receiving from the Provider the terms of the relevant services and their cost, provided that the Client’s conduct clearly demonstrates an intention to commence performance;
4.1.4. signing a separate document, commercial offer, engagement letter, order form or other document containing a reference to this Offer.
4.2. Sending a primary Request by the Client via the website, messenger, email or otherwise does not by itself constitute automatic conclusion of a contract.
4.3. The contract between the Provider and the Client is deemed concluded from the moment the Offer is accepted, unless otherwise follows from the nature of the agreed terms.
5. Procedure for the provision of services
5.1. Before starting to provide services, the Provider may conduct a preliminary consultation, request documents, clarify the parameters of the Request, determine the scope of work, cost, deadlines, composition of services and other essential conditions.
5.2. The Provider may decline to commence provision of services until receipt of all information, documents, confirmations and payment necessary to start performing the relevant services.
5.3. Services may be provided through correspondence via email, telephone negotiations, video communication, personal meetings, preparation of documents, interaction with third parties, coordination of processes and other agreed methods.
5.4. The Provider may engage employees, contractors, consultants and other third parties to render the services without additional agreement with the Client, if reasonably necessary for the provision of the services.
5.5. The Provider may suspend provision of services if the Client does not provide the necessary information, documents, responses, approvals, payment or other cooperation required for further service provision.
6. KYC, compliance and Client verification
6.1. Prior to establishing business relations or at any stage of providing services, the Provider may conduct checks on the Client, the Client’s representative, beneficial owners, source of funds, nature of activity, ownership structure, business reputation, sanctions status and other circumstances that the Provider deems material for compliance assessment.
6.2. For the purposes of such verification, the Provider may request from the Client identity documents, corporate documents, proof of address, information about activities, source of funds, ownership structure, business partners, turnover, intended nature of transactions and other information reasonably necessary to assess the Request.
6.2.1. The Provider may request additional information and documents at any stage of the provision of services if this is necessary to comply with the requirements of legislation, internal procedures or requirements of counterparties.
6.3. The Client undertakes to provide the Provider with reliable, complete and up‑to‑date information and to promptly notify the Provider of any changes that may affect the assessment of the Client, the possibility of providing services or the legality of their provision.
6.3.1. The Client undertakes to respond to the Provider’s requests in a timely manner and to provide all necessary information without unjustified delays, understanding that a delay may affect the timing of the services.
6.4. The Provider may refuse to establish or continue business relations if:
6.4.1. the Client does not pass verification;
6.4.2. the Client refuses to provide the requested documents or information;
6.4.3. the information provided raises reasonable doubts about its accuracy, completeness or legality;
6.4.4. the Request is associated with increased compliance risk, sanctions restrictions, prohibited activity, suspicion of fraud, money laundering, financing of terrorism or other unacceptable risks;
6.4.5. provision of the services contradicts applicable law, the Provider’s internal policies or the requirements of counterparties.
7. Rights and obligations of the Client
7.1. The Client undertakes:
7.1.1. to provide the Provider in a timely manner with all information, documents, instructions and explanations necessary to provide the services;
7.1.2. to provide only accurate, precise, complete and up‑to‑date information;
7.1.3. to promptly notify the Provider of any changes in circumstances relevant to the provision of services;
7.1.4. to pay for the services and other agreed payments in a timely manner;
7.1.5. to provide reasonable assistance to the Provider when providing the services;
7.1.6. not to use the Provider’s services for illegal purposes, in circumvention of applicable law or to achieve a result that contradicts the law, sanctions restrictions, compliance rules or public order;
7.1.7. to respond to the Provider’s requests in a timely manner, including requests for documents, explanations and approvals;
7.1.8. to comply with the Provider’s instructions and recommendations provided in the course of providing the services;
7.1.9. not to take actions that could hinder or make it impossible to provide the services.
7.2. The Client has the right:
7.2.1. to receive from the Provider information on the progress of the services within reasonable limits and taking into account the nature of the service;
7.2.2. to request clarification on the composition of services, cost, status of performance and list of required documents;
7.2.3. to refuse the services in the manner and under the conditions provided by this Offer and the agreed documents.
8. Rights and obligations of the Provider
8.1. The Provider undertakes:
8.1.1. to make reasonable efforts to properly render the agreed services;
8.1.2. to inform the Client of the need to provide additional documents, information and approvals if required to provide the services;
8.1.3. to maintain the confidentiality of the Client’s information to the extent provided by this Offer, the Privacy Policy, applicable law and the nature of the services provided.
8.2. The Provider has the right:
8.2.1. to independently determine the methods of organizing and providing services, unless otherwise expressly agreed with the Client;
8.2.2. to request any documents and information reasonably necessary for the provision of services and for the Client’s verification;
8.2.3. to engage third parties to provide the services;
8.2.4. to suspend provision of services in the absence of necessary cooperation from the Client;
8.2.5. to refuse to establish or continue business relations with the Client in the cases provided by this Offer;
8.2.6. to change the volume, sequence or organization of actions for the provision of services if this is caused by legal requirements, the specifics of procedures, actions of third parties or objective necessity.
9. Cost of services and payment procedure
9.1. The cost of services is determined individually depending on the content of the Request, jurisdiction, urgency, number of documents, level of complexity, volume of support, involvement of third parties and other factors.
9.2. The cost of services may be fixed in a commercial proposal, invoice, correspondence, separate agreement, engagement letter, appendix, specification or other agreed document.
9.3. Unless otherwise agreed by the parties in writing, the Client must pay the issued invoice within the period specified in that invoice.
9.4. The Provider may decline to commence provision of services until payment is received, unless another procedure is agreed by the parties.
9.5. If provision of the services requires payment of state duties, notary fees, registration fees, translations, legalization, apostilles, services of couriers, banks, payment institutions, registrars, licensing authorities, external consultants or other third parties, these expenses are payable separately by the Client unless otherwise expressly stated in the agreed cost.
9.6. Bank fees, payment provider fees and other expenses associated with the transfer of funds are borne by the Client unless otherwise expressly agreed by the parties.
9.7. In case of delay in payment, the Provider may suspend provision of services until full settlement of the debt.
10. Refunds and termination of provision of services
10.1. Unless otherwise agreed by the parties in writing, funds received by the Provider shall be refunded only to the extent not related to services already provided, work actually performed, expenses incurred and obligations to third parties.
10.2. In the event of the Client’s refusal of the services after their commencement, the Provider may retain the cost of services actually rendered, time spent, prepared documents, consultations conducted, expenses incurred, as well as amounts payable to third parties or already paid to them.
10.3. Payments made to government bodies, registrars, notaries, banks, payment institutions, courier services, translators, legalization agents, external consultants and other third parties are generally non‑refundable unless otherwise follows from the rules of the relevant third party.
10.4. The Provider may unilaterally refuse to provide services or terminate business relations with the Client in the event of:
10.4.1. violation by the Client of the terms of this Offer;
10.4.2. failure by the Client to provide documents, information or cooperation necessary for the provision of services;
10.4.3. failure by the Client to pass KYC or compliance verification;
10.4.4. the presence of legal, sanction, regulatory, reputational or other significant risks;
10.4.5. the Client’s failure to fulfil payment obligations;
10.4.6. identification of signs of prohibited, illegal, fraudulent or unfair activity.
10.5. In the event of the Provider’s refusal to continue providing services on grounds related to actions or inactions of the Client, the refund of funds is made in accordance with the rules of this section.
10.6. In the event of suspension of the services, the Provider, if possible, notifies the Client of the reasons for suspension and provides a reasonable period to eliminate the circumstances preventing the provision of the services.
11. Prohibited activities and restrictions
11.1. The Provider does not provide services and may refuse to provide them if the Request is directly or indirectly related to illegal activities, international sanctions, financing of terrorism, money laundering, fraud, circumvention of mandatory legal requirements, use of forged documents or other unacceptable circumstances.
11.2. The Provider may at its discretion determine categories of prohibited or unacceptable activities, as well as the list of jurisdictions, clients, business models or transactions with which the Provider is not willing to establish or continue business relations. Such a list may be provided to the Client upon request or posted on the Provider’s website.
11.3. The Provider is not obliged to disclose to the Client its internal risk assessment criteria if such non‑disclosure is due to the legitimate interests of the Provider, compliance requirements, security of procedures or obligations to third parties.
12. Liability and limitation of liability
12.1. The Provider is liable only for losses caused to the Client as a result of proven culpable non‑performance or improper performance of its obligations, within the limits permitted by applicable law.
12.2. The Provider is not liable for:
12.2.1. decisions, actions or inactions of banks, payment institutions, registrars, licensing authorities, government bodies, notaries, courier services, external consultants and other third parties;
12.2.2. refusal of registration, licensing, account opening, payment processing, issuance of permits, visas, residence permits, citizenship, certificates, numbers, status or other results dependent on third parties;
12.2.3. the time taken by third parties to consider applications and documents;
12.2.4. consequences of the Client providing inaccurate, incomplete or untimely information;
12.2.5. inability to provide the services due to changes in legislation, sanction regimes, administrative practice, regulatory requirements, technical conditions or the policy of third parties;
12.2.6. indirect losses, lost profits, loss of business opportunity, reputational losses or other indirect consequences, unless otherwise imperatively established by law.
12.3. All information, materials, explanations, comments, opinions, assessments and proposals are provided by the Provider based on the data available at the relevant moment and its understanding of applicable regulation, but cannot be regarded as an absolute guarantee of a specific result.
12.4. The total liability of the Provider for the relevant services is in any case limited to the amount of remuneration actually received by the Provider from the Client for such services, unless otherwise imperatively provided by applicable law.
12.5. The Client undertakes to reimburse the Provider for all losses, expenses and costs, including legal expenses, incurred as a result of:
13.1. The Client represents and warrants that:
13.1.1. has the necessary legal capacity to conclude a contract on the terms of this Offer;
13.1.2. if acting on behalf of a legal entity or another person, has sufficient authority to do so;
13.1.3. the documents and information provided are reliable, complete and up‑to‑date;
13.1.4. the use of the Provider’s services does not violate applicable law and does not contradict the Client’s obligations to third parties;
13.1.5. the Client, its representatives, beneficiaries and related activities are not subject to unacceptable restrictions that make provision of the services illegal or unacceptable.
14. Confidentiality and personal data
14.1. The parties undertake to maintain the confidentiality of information received in connection with the provision of services, except where disclosure is necessary for the provision of the services, is required by law, arises from the requirements of a regulator, bank, payment institution, registrar, licensing authority, court or other competent authority.
14.2. Processing of personal data is carried out by the Provider in accordance with the Privacy Policy and Cookie Policy posted on the website.
14.3. Processing of personal data may also be carried out in accordance with the requirements of the General Data Protection Regulation (GDPR), if it applies to the relevant relationships.
14.4. The Client confirms that, prior to acceptance of this Offer, they have read the Privacy Policy and Cookie Policy posted on the Provider’s website, understand the procedure for processing personal data and accept the terms of such processing, including the possibility of transfer to third parties to the extent necessary to provide the services, conduct KYC and fulfil legal requirements.
15. Procedure for handling enquiries and complaints
15.1. If questions, comments or claims arise related to the provision of the services, the Client has the right to send an enquiry to the email address: info@finextwin.com.
15.2. The Provider considers the Client’s enquiries within a reasonable period, usually not exceeding 30 calendar days.
15.3. Based on the results of the enquiry, the Provider may propose options for resolving the situation or provide a reasoned response.
16. Force majeure
16.1. The Provider is not liable for full or partial non‑performance of obligations if such non‑performance is caused by circumstances beyond the reasonable control of the Provider, including natural disasters, wars, mass disturbances, actions of authorities, sanctions, cyber incidents, communication failures, infrastructure failure, technical malfunctions, epidemics, pandemics, strikes, service shutdowns, restrictions by banks, registrars, platforms, providers or other similar circumstances.
16.2. During the period of such circumstances, the deadlines for fulfilling obligations are proportionally extended.
17. Applicable law and dispute resolution
17.1. This Offer and all relations between the Provider and the Client are governed by the laws of Georgia, unless otherwise imperatively provided by applicable law.
17.2. The parties will strive to resolve all disputes, disagreements and claims through negotiations and bona fide exchange of positions.
17.3. If it is not possible to resolve a dispute through negotiations, the dispute shall be settled in accordance with the laws of Georgia.
18. Other provisions
18.1. Invalidity or unenforceability of any provision of this Offer does not entail invalidity of its other provisions.
18.2. Inaction by the Provider in case of the Client’s violation of this Offer does not constitute a waiver of the corresponding right in the future.
18.3. This Offer should be interpreted together with the Terms of Use and the Privacy Policy and Cookie Policy posted on the website, unless otherwise follows from the substance of a specific document.
18.4. In the event of discrepancies between the terms of this Offer and separately agreed terms between the parties, the separately agreed terms take precedence with respect to the relevant services.
19. Contact information
Provider: Finextwin LLC
Email: info@finextwin.com
Website: https://finextwin.com
8.1. The Provider undertakes:
8.1.1. to make reasonable efforts to properly render the agreed services;
8.1.2. to inform the Client of the need to provide additional documents, information and approvals if required to provide the services;
8.1.3. to maintain the confidentiality of the Client’s information to the extent provided by this Offer, the Privacy Policy, applicable law and the nature of the services provided.
8.2. The Provider has the right:
8.2.1. to independently determine the methods of organizing and providing services, unless otherwise expressly agreed with the Client;
8.2.2. to request any documents and information reasonably necessary for the provision of services and for the Client’s verification;
8.2.3. to engage third parties to provide the services;
8.2.4. to suspend provision of services in the absence of necessary cooperation from the Client;
8.2.5. to refuse to establish or continue business relations with the Client in the cases provided by this Offer;
8.2.6. to change the volume, sequence or organization of actions for the provision of services if this is caused by legal requirements, the specifics of procedures, actions of third parties or objective necessity.
9. Cost of services and payment procedure
9.1. The cost of services is determined individually depending on the content of the Request, jurisdiction, urgency, number of documents, level of complexity, volume of support, involvement of third parties and other factors.
9.2. The cost of services may be fixed in a commercial proposal, invoice, correspondence, separate agreement, engagement letter, appendix, specification or other agreed document.
9.3. Unless otherwise agreed by the parties in writing, the Client must pay the issued invoice within the period specified in that invoice.
9.4. The Provider may decline to commence provision of services until payment is received, unless another procedure is agreed by the parties.
9.5. If provision of the services requires payment of state duties, notary fees, registration fees, translations, legalization, apostilles, services of couriers, banks, payment institutions, registrars, licensing authorities, external consultants or other third parties, these expenses are payable separately by the Client unless otherwise expressly stated in the agreed cost.
9.6. Bank fees, payment provider fees and other expenses associated with the transfer of funds are borne by the Client unless otherwise expressly agreed by the parties.
9.7. In case of delay in payment, the Provider may suspend provision of services until full settlement of the debt.
10. Refunds and termination of provision of services
10.1. Unless otherwise agreed by the parties in writing, funds received by the Provider shall be refunded only to the extent not related to services already provided, work actually performed, expenses incurred and obligations to third parties.
10.2. In the event of the Client’s refusal of the services after their commencement, the Provider may retain the cost of services actually rendered, time spent, prepared documents, consultations conducted, expenses incurred, as well as amounts payable to third parties or already paid to them.
10.3. Payments made to government bodies, registrars, notaries, banks, payment institutions, courier services, translators, legalization agents, external consultants and other third parties are generally non‑refundable unless otherwise follows from the rules of the relevant third party.
10.4. The Provider may unilaterally refuse to provide services or terminate business relations with the Client in the event of:
10.4.1. violation by the Client of the terms of this Offer;
10.4.2. failure by the Client to provide documents, information or cooperation necessary for the provision of services;
10.4.3. failure by the Client to pass KYC or compliance verification;
10.4.4. the presence of legal, sanction, regulatory, reputational or other significant risks;
10.4.5. the Client’s failure to fulfil payment obligations;
10.4.6. identification of signs of prohibited, illegal, fraudulent or unfair activity.
10.5. In the event of the Provider’s refusal to continue providing services on grounds related to actions or inactions of the Client, the refund of funds is made in accordance with the rules of this section.
10.6. In the event of suspension of the services, the Provider, if possible, notifies the Client of the reasons for suspension and provides a reasonable period to eliminate the circumstances preventing the provision of the services.
11. Prohibited activities and restrictions
11.1. The Provider does not provide services and may refuse to provide them if the Request is directly or indirectly related to illegal activities, international sanctions, financing of terrorism, money laundering, fraud, circumvention of mandatory legal requirements, use of forged documents or other unacceptable circumstances.
11.2. The Provider may at its discretion determine categories of prohibited or unacceptable activities, as well as the list of jurisdictions, clients, business models or transactions with which the Provider is not willing to establish or continue business relations. Such a list may be provided to the Client upon request or posted on the Provider’s website.
11.3. The Provider is not obliged to disclose to the Client its internal risk assessment criteria if such non‑disclosure is due to the legitimate interests of the Provider, compliance requirements, security of procedures or obligations to third parties.
12. Liability and limitation of liability
12.1. The Provider is liable only for losses caused to the Client as a result of proven culpable non‑performance or improper performance of its obligations, within the limits permitted by applicable law.
12.2. The Provider is not liable for:
12.2.1. decisions, actions or inactions of banks, payment institutions, registrars, licensing authorities, government bodies, notaries, courier services, external consultants and other third parties;
12.2.2. refusal of registration, licensing, account opening, payment processing, issuance of permits, visas, residence permits, citizenship, certificates, numbers, status or other results dependent on third parties;
12.2.3. the time taken by third parties to consider applications and documents;
12.2.4. consequences of the Client providing inaccurate, incomplete or untimely information;
12.2.5. inability to provide the services due to changes in legislation, sanction regimes, administrative practice, regulatory requirements, technical conditions or the policy of third parties;
12.2.6. indirect losses, lost profits, loss of business opportunity, reputational losses or other indirect consequences, unless otherwise imperatively established by law.
12.3. All information, materials, explanations, comments, opinions, assessments and proposals are provided by the Provider based on the data available at the relevant moment and its understanding of applicable regulation, but cannot be regarded as an absolute guarantee of a specific result.
12.4. The total liability of the Provider for the relevant services is in any case limited to the amount of remuneration actually received by the Provider from the Client for such services, unless otherwise imperatively provided by applicable law.
12.5. The Client undertakes to reimburse the Provider for all losses, expenses and costs, including legal expenses, incurred as a result of:
- provision by the Client of inaccurate, incomplete or misleading information;
- violation by the Client of the terms of this Offer;
- use of the services for unlawful purposes;
- claims by third parties related to the actions or inactions of the Client.
13.1. The Client represents and warrants that:
13.1.1. has the necessary legal capacity to conclude a contract on the terms of this Offer;
13.1.2. if acting on behalf of a legal entity or another person, has sufficient authority to do so;
13.1.3. the documents and information provided are reliable, complete and up‑to‑date;
13.1.4. the use of the Provider’s services does not violate applicable law and does not contradict the Client’s obligations to third parties;
13.1.5. the Client, its representatives, beneficiaries and related activities are not subject to unacceptable restrictions that make provision of the services illegal or unacceptable.
14. Confidentiality and personal data
14.1. The parties undertake to maintain the confidentiality of information received in connection with the provision of services, except where disclosure is necessary for the provision of the services, is required by law, arises from the requirements of a regulator, bank, payment institution, registrar, licensing authority, court or other competent authority.
14.2. Processing of personal data is carried out by the Provider in accordance with the Privacy Policy and Cookie Policy posted on the website.
14.3. Processing of personal data may also be carried out in accordance with the requirements of the General Data Protection Regulation (GDPR), if it applies to the relevant relationships.
14.4. The Client confirms that, prior to acceptance of this Offer, they have read the Privacy Policy and Cookie Policy posted on the Provider’s website, understand the procedure for processing personal data and accept the terms of such processing, including the possibility of transfer to third parties to the extent necessary to provide the services, conduct KYC and fulfil legal requirements.
15. Procedure for handling enquiries and complaints
15.1. If questions, comments or claims arise related to the provision of the services, the Client has the right to send an enquiry to the email address: info@finextwin.com.
15.2. The Provider considers the Client’s enquiries within a reasonable period, usually not exceeding 30 calendar days.
15.3. Based on the results of the enquiry, the Provider may propose options for resolving the situation or provide a reasoned response.
16. Force majeure
16.1. The Provider is not liable for full or partial non‑performance of obligations if such non‑performance is caused by circumstances beyond the reasonable control of the Provider, including natural disasters, wars, mass disturbances, actions of authorities, sanctions, cyber incidents, communication failures, infrastructure failure, technical malfunctions, epidemics, pandemics, strikes, service shutdowns, restrictions by banks, registrars, platforms, providers or other similar circumstances.
16.2. During the period of such circumstances, the deadlines for fulfilling obligations are proportionally extended.
17. Applicable law and dispute resolution
17.1. This Offer and all relations between the Provider and the Client are governed by the laws of Georgia, unless otherwise imperatively provided by applicable law.
17.2. The parties will strive to resolve all disputes, disagreements and claims through negotiations and bona fide exchange of positions.
17.3. If it is not possible to resolve a dispute through negotiations, the dispute shall be settled in accordance with the laws of Georgia.
18. Other provisions
18.1. Invalidity or unenforceability of any provision of this Offer does not entail invalidity of its other provisions.
18.2. Inaction by the Provider in case of the Client’s violation of this Offer does not constitute a waiver of the corresponding right in the future.
18.3. This Offer should be interpreted together with the Terms of Use and the Privacy Policy and Cookie Policy posted on the website, unless otherwise follows from the substance of a specific document.
18.4. In the event of discrepancies between the terms of this Offer and separately agreed terms between the parties, the separately agreed terms take precedence with respect to the relevant services.
19. Contact information
Provider: Finextwin LLC
Email: info@finextwin.com
Website: https://finextwin.com